Privacy Policy

Depending on how you use our website and Services, we may collect the following.

• Parent or guardian details: name, email address, phone or WhatsApp number, country, and billing information needed to issue receipts.
• Student details: name, age or primary school level, school (if provided), learning needs, and any information you choose to tell us about the student when you contact us or register.
• Learning records: class attendance, assessment results, homework and practice activity, progress on the Practicle platform, and teacher feedback.
• Class recordings: audio and video of online sessions, which may include the student's image and voice, where recording is used.
• Payment information: the plan purchased, amount, transaction reference and payment status returned by Billplz. We do not collect or store your full card number or online banking credentials.
• Messages: the content of enquiries sent through our contact form, WhatsApp, email or social media.
• Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

Our Services are used by children, but all registration, communication and payment is made by a parent or legal guardian. We collect a student's personal data only from, or with the consent of, their parent or guardian, and we use it only to teach and support the student.

If you believe a child has given us personal data without a parent's or guardian's consent, please contact us and we will take steps to delete it.

• directly from you when you fill in the contact form, register, book a trial or contact us;
• during classes, through homework, practice and assessments;
• from Billplz when you make a payment; and
• automatically through cookies and similar technologies when you browse the website.

• to register students, match them with teachers and provide classes, practice and progress reports;
• to process payments, issue receipts and manage subscriptions;
• to communicate with you about schedules, replacement classes, billing, service updates and your enquiries;
• to monitor and improve the quality of our teaching, content and website;
• to keep our Services secure and prevent fraud or misuse;
• to comply with legal and regulatory obligations; and
• to send you information about our programmes, where you have agreed to receive it. You can opt out at any time.

We do not sell your personal data or the student's personal data.

Payments on our website are processed by Billplz, a Malaysian payment gateway. When you pay, your payment details are entered on Billplz's secure payment page or with your bank, not on our website.

• Billplz and your bank act as independent processors of your payment details and handle them under their own privacy policies and security standards.
• We receive only the information we need to confirm and record your payment, such as your name, contact details, the amount paid, the transaction reference and whether the payment succeeded.
• We keep payment records to meet our accounting, tax and audit obligations.

We share personal data only where it is needed to deliver the Services or where the law requires it:

• Our teachers and staff, who see the information they need to teach and support the student;
• Service providers that help us run the Services, such as Billplz (payments), Zoom (video classes), the Practicle learning platform, website hosting and communication tools such as WhatsApp and email;
• Professional advisers, such as accountants and legal advisers, where necessary; and
• Authorities and other parties where we are required or permitted by law, or to protect our rights and the safety of students and others.

We require service providers to protect personal data and to use it only for the purposes we have given them.

Our website may use cookies and similar technologies to make the site work, remember your preferences, such as your chosen language, and understand how the site is used. You can control or delete cookies in your browser settings, although some parts of the website may not work properly if you block them.

Our contact form prepares your details as a WhatsApp message to our team. When you send it, or when you message us directly on WhatsApp, the message is handled by WhatsApp under its own terms and privacy policy. Please avoid sending sensitive information, such as bank details, over chat.

We keep personal data only for as long as it is needed for the purposes described in this policy, including to provide the Services, resolve disputes and meet legal, accounting and tax requirements. When data is no longer needed, we delete it or anonymise it.

Class recordings are kept for a limited period for teaching, quality and follow-up purposes and are then deleted.

We use reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access and disclosure, including access controls and encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account details confidential.

Some of our service providers, and parents and students themselves, may be located outside Malaysia, so personal data may be processed in other countries. Where this happens, we take reasonable steps to make sure it is protected in line with the PDPA.

Under the PDPA, you have the right to:

• ask for access to the personal data we hold about you or your child;
• ask us to correct personal data that is inaccurate, incomplete or out of date;
• withdraw your consent to our use of personal data, or limit how we use it, which may affect our ability to provide the Services; and
• opt out of marketing messages at any time.

To make a request, email us at support@sgmathwizard.com. We may need to verify your identity first, and we will respond within the time required by law.

Our website may link to other websites and services, such as Facebook, WhatsApp, Practicle and Billplz. We are not responsible for their privacy practices, so please read their policies.

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page shows when it was last changed. For material changes, we will take reasonable steps to let you know.

If you have any questions or complaints about this policy, or how we handle personal data, please contact us:

• Email: support@sgmathwizard.com
• WhatsApp / phone: 012-595 7435
• Address: 1, Jalan Kaki Bukit, 11700 Gelugor, Penang, Malaysia